John is a Practice Lead at Mexia. He is heavily focused on ensuring exceptional client service through efficient processes and a strong team culture. John leans on his vast experience in Service Management, having worked in both infrastructure and applications managed services and having serviced clients across industry sectors and states.
John’s main focus is the ITIL methodology, specifically in the intermediate capability stream, with certification in ITILv3 Operational Support and Analysis. John also has Microsoft certification that assist in supporting his service delivery knowledge with MCTS and MCSA certifications in various technologies.